Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from kyelektrik. By making a purchase on our website, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.

Eligibility for Returns and Refunds

Return Window

You may return most new, unopened items within 30 days of delivery for a full refund. The item must be in its original packaging and in resalable condition. We cannot accept returns for items that are opened, used, damaged, or missing parts.

Non-Returnable Items

Certain items are not eligible for return unless they are defective or damaged upon arrival. These include:

• Custom-made or personalized products
• Downloadable software or digital products
• Gift cards
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team within the 30-day return period. You can reach us via email at [email protected] or by phone at +44 21 8229690. Provide your order number, the item(s) you wish to return, and the reason for the return.

Shipping Returns

You are responsible for the cost and risk of returning the item. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refunds

Processing Refunds

If your return is approved, we will process your refund to the original payment method. You will receive the credit within a certain number of days, depending on your card issuer’s policies. We do not refund original shipping charges unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund after it has been approved, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and we will guide you through the process.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +44 21 8229690
• Address: 27 Church Lane, Nottingham, Nottinghamshire NG9 9PR, United Kingdom